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Quality Analyst (Genesys Cloud CX and Dynamics 365 solutions) at OmegaHires. Location Information: USA. Quality Analyst (Genesys Cloud CX and Dynamics 365 solutions). Key Responsibilities. • Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.. • Define functional, integration, system, regression, performance, and UAT testing approaches.. • Ensure traceability between business requirements, user stories, and test cases.. • Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.. • Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.. • Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.). • Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.. • Support root cause analysis and recommend process improvements to enhance software quality.. • Support business users during UAT planning and execution.. • Develop UAT scenarios and scripts.. • Track UAT completion and sign-off activities.. • Participate in performance, load, and scalability testing.. • Validate system response times and user experience.. Required Skills & Qualifications:. • 5+ years of Quality Assurance and Software Testing experience.. • 2+ years working on Contact Center, CRM, or Customer Service platforms.. • Experience testing enterprise SaaS applications.. • Experience supporting Agile/Scrum delivery environments.