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Service Engineer at MetroSys. Location Information: USA. Position Overview. MetroSys is seeking a highly skilled . Service Engineer . to lead and deliver complex . tenant-to-tenant migration and Modern Workplace transformation initiatives. for enterprise clients. This is a . client-facing, architect-level role. responsible for designing, leading, and executing large-scale Microsoft 365 migrations, including mergers, acquisitions, and divestitures.. The ideal candidate is both a strategic advisor and hands-on technical leader, capable of engaging stakeholders, architecting scalable solutions, and ensuring successful delivery across diverse environments.. Key Responsibilities. Client Engagement & Leadership. Serve as the . primary technical advisor. for Microsoft 365 migration and transformation engagements.. Lead . client-facing workshops, discovery sessions, and architectural design discussions. .. Translate business requirements into . scalable, secure, and efficient M365 solutions. .. Provide . executive-level communication. on strategy, risks, timelines, and outcomes.. Tenant-to-Tenant Migration Architecture & Delivery. Architect and lead . end-to-end tenant-to-tenant migration strategies. , including planning, design, execution, and validation.. Oversee migrations of:. Exchange Online (mailboxes, archives). SharePoint Online & OneDrive. Microsoft Teams (chat, channels, voice, files). Cross-platform migrations (e.g., Google Workspace, Slack). Develop . migration runbooks, cutover strategies, and rollback plans. to ensure minimal disruption.. Ensure . data integrity, security, and performance. throughout all migration phases.. Identity, Security & Compliance. Design and implement . Azure AD / Entra ID architectures. , including identity consolidation and tenant coexistence strategies.. Architect . authentication and access models. (SSO, MFA, Conditional Access, Zero Trust).. Lead implementation of . Microsoft Purview. (DLP, eDiscovery, retention, compliance policies).. Ensure alignment with . regulatory and governance requirements. across environments.. Modern Workplace & Platform Enablement. Lead deployment and optimization of:. Microsoft Teams (including Voice and collaboration architecture). Endpoint Management (Intune, Autopilot). Microsoft 365 Apps for Enterprise. Design . governance frameworks. for Teams, SharePoint, and OneDrive.. Drive . user adoption strategies and change management initiatives. .. Technical Delivery & Oversight. Provide . hands-on leadership. during migration execution and troubleshooting.. Act as . escalation point. for complex technical issues across M365 workloads.. Guide engineering teams and ensure adherence to . MetroSys delivery standards and best practices. .. Develop detailed . documentation, architecture diagrams, and customer deliverables. .. Pre-Sales & Solution Development. Support pre-sales efforts by . scoping, designing, and estimating M365 migration solutions. .. Contribute to . statements of work (SOWs), proposals, and solution presentations. .. Provide input on . tools, methodologies, and service offerings. .. Required Qualifications. 7+ years. of experience with Microsoft 365 architecture, engineering, or consulting.. Proven experience leading . large-scale tenant-to-tenant migration projects. , including M&A scenarios.. Deep expertise across:. Exchange Online. SharePoint Online / OneDrive. Microsoft Teams. Azure AD / Entra ID. Strong understanding of . identity, security, and compliance frameworks within M365. .. Experience with . migration tools. (BitTitan, Quest, ShareGate, AvePoint, etc.).. Advanced PowerShell scripting for automation and migration tasks.. Strong client-facing skills with the ability to . communicate across technical and executive audiences. .. Preferred Skills. Experience with . enterprise-scale migrations (10K+ users or multi-tenant consolidations). .. Familiarity with . hybrid environments. (on-prem AD, Exchange, etc.).. Knowledge of . backup, disaster recovery, and data protection solutions for M365. .. Microsoft certifications (e.g., . MS-102, MS-100/101, MS-700, SC-300. ).. Experience in . professional services or consulting organizations. .