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Senior Client Support Specialist at SMA Support Services. Location Information: Philippines. Build your career with SMA Support Services! . We are a dynamic . Business Process Outsourcing (BPO) company.  connecting talent with top-tier . U.S. clients.  in construction and roofing. We invest in your success: Every new team member receives . comprehensive, paid training.  to ensure you’re fully equipped and confident before supporting our clients. Ready to grow your career in a supportive, international environment? . Join us—apply today!.  . Qualifications. A minimum of five (5) years of experience in a BPO setup. 2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS. Excellent English communication and multitasking skills. Preferably with a background in Customer Service. Knowledge/skills/experience with pulling and presenting reports. Appointment setting experience is a plus. Willing to work graveyard and can start training immediately. Has an existing home office setup with a conducive work environment. Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor. A stable internet connection with at least 25 Mbps upload and download. Back-up power and internet is required.  . Offer. Work-from-home setup. Long-term/full-time position. Competitive pay is at 37,999 gross. 5,000 Client Deployment Allowance. Pay begins on day 1 of training. Benefits, such as: Enjoy benefits valued at 324,000 pesos annually. HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at  ₱100,000 Maximum Benefit Limit. Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.. Pag-IBIG MP2 Savings Program:  Where the company will contribute monthly to your MP2 account! . Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization. Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.. Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually. Perfect Attendance. KPI Superstars. Shoutout Incentive. Referral Incentive. QA Rockstar. C3 Champions. Client Obs Incentive. Quarterly In-person Team-Buildings. Annual Company Outing - A yearly team adventure to unwind and celebrate together. Career Advancement Opportunities