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Customer Support Specialist with German at Lodgify. Location Information: . ⭐. Who we are. Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. . Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.. ⭐ Role Overview. . Join Lodgify as a German-speaking . Customer Support Specialist. and become the champion for vacation rental owners across the globe! In this role, you will empower our German-speaking hosts by helping them master our software, resolve technical challenges, and optimize their property management integrations in a collaborative, fast-growing tech environment.. .  . . ⭐ How will you make an impact?. . . Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone.. . . . Guide customers through software features and help them seamlessly connect their properties to major OTAs like Airbnb, Booking.com, and VRBO.. . . . Investigate and troubleshoot technical inquiries, system logs, and setup configurations with confidence.. . . . De-escalate challenging situations empathetically, transforming complex issues into positive customer experiences.. . . . Collaborate with internal technical and product teams to report product feedback and improve our platform functionality.. . . . Maintain precise documentation and share insights that elevate our customer support knowledge base.. . . ⭐ What makes you a great fit?. . . Native or professional fluency in . written and spoken German. (C1/C2 level), along with strong professional . English. skills.. . . . Proven experience in a . customer-facing support. or service role, ideally within a SaaS or tech environment.. . . . Strong technical aptitude with a knack for logical troubleshooting and problem-solving.. . . . Excellent communication skills with the ability to translate complex technical concepts into clear, user-friendly advice.. . . . Familiarity with support tools like Zendesk, ticketing systems, or CRM platforms is a strong plus.. . . . A resilient, adaptable mindset with an eagerness to learn and grow in a dynamic team setting.. . . Why you’ll love us:. You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.. What's in it for you?. 🌎 The freedom to work from home.. 💰Salary in EUR/USD!. 🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.. 💟 Great culture & working environment with an international team of over 60 different nationalities.. 🤑 Boost your earning potential with our referral program that offers paid compensation.. 📈 Dive into a career adventure with endless opportunities for growth and development.. 💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.. So, what are you waiting for? . Apply now!. All applications and CVs must be submitted in English 😉