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Software Support Specialist at Harris. Location Information: . Core responsibilities of the position include, but are not limited to, the following:. Technical phone. support to customers . Documentation of all customer communication through internal ticketing system, Team Support.. Diagnosing software issu. es. and b. ugs,. p. e. rforming a. ppropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner. . Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications . Learning, understanding,. imp. lementi. ng. and training on a variety of software applications . Identification and communication of. additional. r. evenue . streams/opportunities . Providing regular and timely status reports and progress of assi. gned wor. k to the Manager of Support Services. Essential . Qualifications: . The desired candidate m. ust poss. ess a high level of initiative, a. ptitude. and. energy. in. order to. succeed in a fast-paced environment. We also. desire. several of the following attributes:. 1-2 years c. ustomer. service experience in a technical environment. required. Experience working within or as a vendor f. or local. government tax appraisal, assessment and collection groups a plus. Familiarity with using CRM Platforms to document all customer communication. History of use with Microsoft 365, Teams, and VOIP systems preferred. Demonstrated ability to leverage AI-assisted tools to improve research, docum. entatio. n, troubleshooting, and overall productivity.. Ability to identify customer business challenges and communicate opportunities for p. rocess impr. ovement, automation, or AI-driven solutions.. Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.. Ability to. analyze. custo. mer. workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.. Strong organizational skill. s wit. h the ability to prioritize competing demands while maintaining attention to detail.. Commitment to continuous learning and adoption of emerging technologies and best practices.. Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams.. Salary range: $65,000 - $75,000 USD per year.