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Junior Tech Support Specialist (24/7 live-chat Team) at Access Softek. Location Information: . Industry leader in mobile and online banking technology seeks . Junior.  . Technical Support Specialists . with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.. . We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.. . Rotational shifts — 2 days on 1st shift  – 10 AM – 10 PM (EST), 2 days on 2nd shift 10 PM – 10 AM (EST), 4 days on backup (standby only, no active duties expected ), with regular days off between rotations. . Primary Responsibilities. . Understanding our banking software and apps in-depth. . Coordinating with software technicians, technical support, and developers as needed. . Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project. . Handling technical processes and the ability to explain such processes to less-technical people. . Requirements. . Excellent written and spoken English. . Ability to establish good working relationship with customers. . Solid troubleshooting ability. . Ability to learn technical skills quickly. . In-depth learning and understanding of our mobile and online banking products. . Coordination with developers to investigate and diagnose issues. . Ability to manage a dynamic work load with many concurrent tasks. . Managing, monitoring, and improving the quality of the tech support process. . As Plus. . Experience in banking live-chat would be a huge asset. . Experience in technical support. . Experience with a Dialogflow. . Experience with various mobile phone platforms, especially iOS and Android. . Project management experience. . Working directly with US-based customer. . Knowledge of US banking system. . Our Benefits. . Remote-friendly role, depending on location eligibility. . Long-term employment. . Competitive salary . . Internal medical insurance. . Community of practice, regular knowledge sharing among colleagues. . Internet compensation (50$ per month). . Friendly and easy-going international team and colleagues..