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Implementation Specialist - CRM at Nextech. Location Information: . Why join Nextech?. . We are a leader in specialty healthcare technology solutions.. . We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.. . If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.. . We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact . [email protected]. .. . This role is open in all states within the United States except for: California, New York, Washington, and Colorado.. Job Summary. . The Implementation Specialist plays a key role in conducting implementation activities and executing Nextech CRM standard implementation methodology. Remote super-user training, go-live support and post-go-live optimization. This includes remote training calls, super user training, go-live support, and post go-live optimization. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff as needed. . . All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. . . Essential Functions. In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include: . . Client Training: . . . Conduct client training in preparation for Go-Live events, following Nextech CRM’s standard implementation methodology. . . Complete practice assessments and workflow analysis guided by industry best practices. . . Instruct clinical and non-clinical staff on the proper use of software applications. . . Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness. . . Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress. . . Perform additional responsibilities as assigned based on business needs. . . Issue Resolution and Optimization: . . Investigate and resolve client issues during implementation and go-live. . . Identify opportunities for workflow improvement and optimization post-go-live. . . . Collaboration: . . . Partner with internal teams to ensure successful implementation and alignment with client needs. . . Communicate effectively with clients and team members to ensure alignment and satisfaction. . . Additional duties as required.  . . . Minimum Requirements. . . 3 years of experience in the Healthcare IT industry, specifically CRM software implementation . . 1 year of GoHighLevel (GHL) software experience . . Ability to cultivate strong relationships & influence behavior . . Excellent verbal and written communication skills . . Excellent time management and organization skills . . Proven ability to solve problems creatively . . . Preferred Qualifications. . Knowledge of or applicable experience in one of Nextech’s main medical specialties . . Knowledge of workflow of a Medical Clinic . . Understanding of HIPAA and PHI . . Technical Background in CRM or GHL . . Bachelor’s degree in related field . . Total Rewards. . Generous . annual bonus. opportunity. . 401(k). with . Employer Match. . Flexible Time Off:.  take time off when you need it without worrying about available hours. . 11 paid holidays. . Your Day Your Way. - Celebrate a day of cultural or social significance to you. . Insurance:. Choice of . Medical, Dental, and Vision plans. . Health Savings Account with employer match. . Flexible Spending Account. . Access to . Linkedin Learning . courses for professional development. . 100% Company-Paid Parental leave (After 6 months with the company). . Company-Paid Life Insurance and Short/Long Term Disability Insurance. . Nextech Luminary Peer. Recognition Program. . Employee Assistance Program with free counseling sessions available. . Corporate Discounts on Retail, Travel, and Entertainment