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Partner Success Manager at PLACE Corporate Careers. Location Information: . About PLACE:. . PLACE. is shaping the future of real estate. We are revolutionizing the real estate industry. with advanced technology and innovative strategies. Our intuitive platform simplifies the. real estate processes, providing clients with the tools and insights needed to excel.. . About Connect. . Connect is a . PLACE. -owned platform powered by . Transactly. that helps real estate. professionals provide their clients with the services they need throughout the. homeownership journey.. . Through Connect, homebuyers and renters can easily discover and purchase services such. as internet, home security, home warranties, moving services, and more—all through a. streamlined experience connected to their real estate relationship.. . Connect works with real estate companies, teams, brokerages, and other strategic. partners to make it easier for their customers to access the services they need, while. creating additional value and opportunities for the partner.. . The Role. We are looking for a Partner Success Manager who can turn great partnerships into highly. engaged, successful, and growing partnerships.. The Partner Success Manager owns the partner experience from onboarding and launch. through ongoing adoption, engagement, retention, and growth. You will build trusted. relationships with our partners, understand their business goals, and help them get. measurable value from Connect.. This is not a passive account-management role. You will be a champion and advocate for. Connect, proactively creating excitement and momentum around the platform. You will. help partners understand the value of Connect, get their teams engaged, identify. opportunities to increase adoption, and continually find new ways to integrate Connect. into their business and customer experience.. You will work at the intersection of relationship management, technology, data,. enablement, and growth. You’ll partner closely with Marketing, Product, Operations,. Support, and other internal teams to remove obstacles, improve the partner experience,. and turn partner feedback into action.. The ideal person is naturally curious, highly organized, commercially minded, comfortable. with technology, and genuinely enjoys helping customers and partners succeed.. . What You’ll Own. . Partner Onboarding & Launch. . . Own the onboarding experience for new partners and guide them through a. successful Connect launch.. . Work with partners and internal teams to configure accounts, workflows,. integrations, and other requirements.. . Establish clear launch plans, milestones, and next steps to ensure partners are set. up for long-term success.. . Conduct product demonstrations, training sessions, and team enablement as. needed.. . . Partner Engagement & Adoption. . . Serve as the primary point of contact for assigned partners and build strong,. trusted relationships across key stakeholders.. . Develop a deep understanding of each partner’s business, goals, customers, and. opportunities.. . Drive ongoing adoption and engagement with Connect by helping partners. understand and utilize the platform’s products, features, and capabilities.. . Keep Connect top of mind with partners through proactive communication,. education, training, and creative engagement strategies.. . Identify barriers to adoption and develop practical solutions to increase partner. participation and customer utilization.. Partner Performance & Growth. .  Monitor partner activity, usage, and performance to identify trends, opportunities,. and potential issues.. . Conduct regular partner meetings and business reviews focused on performance,. goals, progress, and opportunities.. . Provide partners with meaningful reporting and insights that demonstrate the. value of Connect.. . Identify opportunities to deepen partner engagement and introduce additional. Connect products and services.. . Partner with Sales and internal stakeholders on expansion opportunities when. appropriate.. . Help develop strategies that increase partner retention, engagement, customer. utilization, and overall value.. Partner Enablement & Marketing. . Work closely with Marketing to create partner-facing resources, presentations,. training materials, emails, campaigns, and other enablement tools.. . Help develop messaging and campaigns that increase awareness, engagement,. and adoption of Connect.. .  Create and deliver compelling presentations and training that help partner teams. understand both the “why” and the “how” of Connect.. . Identify what partners need to effectively promote and incorporate Connect into their customer experience.. . . Cross-Functional Partnership. . . Collaborate closely with Product, Marketing, Operations, Support, and other. internal teams to advocate for partner needs and resolve issues.. . Proactively coordinate internal resources to address partner questions, challenges,. and opportunities.. . Bring partner feedback, insights, and trends back to internal teams to help improve. the Connect platform and overall partner experience.. . Contribute to cross-functional initiatives focused on improving onboarding,. adoption, retention, partner satisfaction, and growth.. CRM, Data & Operations. . Become highly knowledgeable in HubSpot and use it to manage partner activity,. communications, reporting, workflows, and campaigns.. . Maintain accurate partner information, activity, notes, and next steps within. HubSpot.. . Use data and reporting to make informed recommendations and prioritize partner. opportunities.. .  Establish consistent processes that create a scalable and exceptional partner. experience.. . . How Success Will Be Measured. . Success in this role means our partners don't just use Connect—they understand its value,. actively engage with it, and see it as an important part of the experience they provide to. their customers.. Key measures of success may include:. . .  Successful and timely partner onboarding and launches. .  Partner adoption and engagement. .  Customer utilization of Connect services. . Partner retention and satisfaction. . Growth within existing partner accounts. . Expansion of Connect products and services. . Partner participation in training and enablement initiatives. . Quality and consistency of partner communication and account management. . Effective use of data and insights to drive partner outcomes. . . What We’re Looking For. We’re looking for someone who is energized by people, technology, and growth.. You are likely to thrive in this role if you are:. . . A natural relationship builder who enjoys becoming a trusted partner to customers. and stakeholders.. . A strong communicator who is comfortable leading meetings, presentations,. training sessions, and product demonstrations.. . Highly organized and able to manage multiple partners, projects, deadlines, and. priorities without losing attention to detail.. . Proactive and resourceful—you see a problem or opportunity and take ownership. rather than waiting to be asked.. . Comfortable learning and working with software platforms, integrations, workflows,. and technology.. . Data-minded and able to use reporting and performance metrics to identify. opportunities and make recommendations.. . A strong writer who can create clear, compelling, partner-facing communications.. . Comfortable working cross-functionally with Marketing, Product, Operations,. Support, Sales, and other teams.. . Commercially minded and able to recognize opportunities to increase partner. engagement and grow the relationship.. . Curious, adaptable, and excited to learn a new platform, industry, and set of. products.. . Someone who genuinely enjoys helping customers and partners succeed.. . . Our Culture. We live by our core values:. Take Ownership. Embrace Transparency. Have Mettle. Remain Agile. Be Engaged.. If you are someone who enjoys building relationships, solving problems, learning. technology, and finding ways to help customers and partners succeed, this could be a. great fit. You’ll have the opportunity to work with a growing platform, make a direct. impact, and help shape how we build and support our partner relationships.