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Customer Onboarding Specialist w/ French at Lodgify. Location Information: . ⭐. Who we are. . Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. . . Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.. ⭐ . About the role. . To continue our growth, we are looking for a . Product.  . Onboarding Specialist. , to join our Onboarding team!. . As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.. ⭐ How will you make an impact?. . Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Spanish.. . Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey. . Provide a consultative approach to customers to ensure a proper utilisation of Lodgify. . Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells. . Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team. . Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers. . ⭐ What makes you a great fit?. . 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.. . Tech savvy with an ability to fully understand our software. . You have . Native/Near native.  . level of.  . English and French. Any other European languages would be an asset. . . Experience negotiating and handling commercial conversations with customers in a consultative manner. . Ability to manage multiple accounts at the same time. . Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way. . Excellent organization skills and detail oriented. . Fast learner and capable to keep up with a fast growing environment. . Experience in the vacation rental software industry is preferred. . Why you’ll love us:. . You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.. . What's in it for you?. . 🏠 . Remote Flexibility:. The freedom to work from home.. . 🌴 . Time to Recharge:. 25 working days of paid vacation and Jornada Intensiva in August.. . 🛡️ . Alan Health Insurance:. Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.. . 💸 . Tax-Free Savings:. Increase your take-home pay by using . Flexible Remuneration. for meal costs (up to €220/mo) and public transport (up to €136/mo).. . 🖥️ . Home Office Gear:. We provide a table, ergonomic chair, and monitor for your home setup.. . 🇪🇸 . Language Learning:. Free Spanish classes.. . 🤑 . Referral Program:. Cash rewards for bringing in new talent.. . ✈️ . Annual Offsite:. We bring the whole team together in . Barcelona once a year. for an unforgettable company offsite!. . 🎯 . Dynamic Hub: . A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.. . So, what are you waiting for?. Apply now!. . All applications and CVs must be submitted in English 😉