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Client Solutions Specialist at Blossom. Location Information: . Join Blossom!. We are a U.S.-based company with over 20 years of experience dedicated to enhancing the satisfaction of credit unions and their members. We are building the next-generation technology layer for credit unions. . www.blossom.net. We are a growing ecosystem of fully integrated digital banking solutions, designed by and for credit unions. We are seeking a proactive, bilingual Client Implementation & Support Specialist to join our team. If you are passionate about Client support, and being a strategic bridge between business needs and technology, this is your opportunity.. Role purpose. The Implementation Specialist gets new clients live on our software and keeps them successful afterward. You own a portfolio of assigned clients: you onboard them, configure the product, roll out new features, and follow up until they are satisfied.. This is a client-facing software role, not a hardware help desk. Success means clients go live on time, use the product well, and stay with us.. Key responsibilities. Onboard new clients onto our software, following implementation project guidelines.. Set up and configure the product to fit each client's needs.. Implement new features for existing clients.. Serve as the main contact for your assigned clients by phone and email.. Support clients with data and system maintenance throughout their contract.. Back up the phone and email support team for new and existing clients.. Follow up after each implementation or fix to confirm the client is satisfied.. Keep issue tracking and project management tools accurate and up to date.. Work with cross-functional teams to resolve issues and deliver a consistent experience.. Share client feedback with product management and suggest feature enhancements.. Build and maintain deep expertise in our software and implementation processes.. Requirements. Bachelor's degree in Systems Engineering, Computer Science, Business Administration, or a related field, or equivalent practical experience.. Advanced English, spoken and written.. 2–3 years in client-facing roles in software support, customer success, or software implementation.. Hands-on experience with issue tracking and project management tools such as Jira, Trello, or Asana.. Familiarity with software configuration, data management, or system implementation processes.. Nice to have. Experience in SaaS companies or software onboarding.. Experience working with financial institutions or fintech clients.. What makes you successful here. Client service orientation:. you respond promptly and respectfully, and anticipate what clients need.. Clear communication:. you explain technical topics simply to clients, technical teams, and leaders.. Technical problem-solving:. you configure the product, maintain client data, and resolve issues methodically.. Attention to detail:. your tickets and project boards are always accurate and current.. Collaboration:. you work smoothly with support, product, and implementation teams.. Self-management:. you set goals, track progress, and fix course without being asked.. Proactive improvement:. you turn recurring client issues into product suggestions.. Accountability and integrity:. you act on company values and own the quality of your work.. Perks. 100% Remote Work – Work from anywhere. Growth Opportunities – Advance into more senior product roles. Multicultural Environment – Collaborate with a global and diverse team. Continuous Learning – Access to training, mentorship, and upskilling