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Payment Collections Specialist at Lodgify. Location Information: . ⭐. Who we are. Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. . Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.. ⭐. Role Overview:. . We are looking for a Payment Collections Specialist to join our Customer Success team in a fully remote position. This role is critical to improving company revenue by . ensuring customer retention and managing collections effectively.. . As a Payment Collections Specialist, you will handle . customer retention efforts. , manage collections, and support account upgrades. Your responsibilities will include resolving customer concerns, negotiating tailored retention solutions, and maintaining strong relationships through proactive communication.. ⭐ How You’ll Make an Impact:. . Manage cancellation requests, . focusing on retaining customers. by understanding their concerns and offering personalized solutions.. . Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes.. . Identify upsell opportunities and offer relevant account upgrades.. . Assist customers with billing inquiries and payment issues via phone, email, and chat.. . Most interactions will be conducted by phone,. but you will also assist customers via email and chat.. . Collaborate across teams to report issues, suggest product improvements, and contribute to key projects.. . Contact customers via phone and email to recover overdue amounts while maintaining a positive relationship.. . Document key activities and insights gathered throughout the collection process and ensure appropriate follow-up.. . Use negotiation skills to address customer concerns and provide the best solutions for both parties.. . Adhere to established procedures while demonstrating independent problem-solving skills. Maintain active engagement with the team through chat and other channels to ensure collaboration and support.. . ⭐ What Makes You a Great Fit?:. . Minimum 2 years of experience in a related role.. . Confident and proactive in engaging with customers over the phone.. . Fluent in English (excellent written and verbal communication skills).. . Customer retention experience is ideal but not mandatory.. . Sales-related experience is a plus.. . Excellent organization and negotiation skills.. . ⭐ Bonus Points:. . Additional languages like German, Italian or French!. . Why you’ll love us:. You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.. What's in it for you?. 🌎 The freedom to work from home.. 💰Salary in EUR/USD!. 🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.. 💟 Great culture & working environment with an international team of over 60 different nationalities.. 🤑 Boost your earning potential with our referral program that offers paid compensation.. 📈 Dive into a career adventure with endless opportunities for growth and development.. 💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.. So, what are you waiting for? . Apply now!. All applications and CVs must be submitted in English 😉