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Customer Operations Specialist (Contract) at OpenTable. Location Information: . Job Title: . Customer Operations Specialist (Contract). Location: . Philippines (Remote). Duration: . 12 months with potential to extend.. . About OpenTable. . With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. . . Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. . About the Job. . As a Customer Operations Specialist on our International RSS team, you will provide end-to-end operational and administrative support for our international customer base. You will play a crucial role in managing configuration setups, and maintaining high-quality account data. Working collaboratively across cross-functional teams, you will drive process improvements, and leverage modern tools for automation. This position offers an exciting opportunity to take ownership of operational projects while growing within a dynamic, fast-paced environment.. . Responsibilities. . . Conduct continuous quality assurance checks, data audits, and record validations to ensure systemic accuracy across all restaurant, hotel, customer, and group accounts.. . Build, analyze, and distribute standard and ad-hoc operational reports and promotional management templates for key stakeholders.. . Identify process bottlenecks and implement operational enhancements, utilizing modern AI and automation tools to optimize workflow efficiency.. . Collaborate cross-functionally to manage business projects, refine team documentation, and support the development and communication of team processes.. . Identify data discrepancies and work with relevant teams to resolve issues accurately and efficiently.. . Provide high-quality administrative support, completing data entry, documentation, and routine tasks within agreed timelines.. . Manage competing priorities to ensure all operational deliverables meet established quality standards and deadlines.. . . Minimum Qualifications. . . 1 year of experience in an administrative, operational, customer support, implementation, or hospitality-related role.. . Experience managing data entry, maintaining customer records, and using CRM or administrative software systems.. . Demonstrated ability to manage multiple priorities and tight deadlines while maintaining high attention to detail.. . Strong written and verbal communication skills with a track record of effective stakeholder collaboration.. . Proficiency using Microsoft Office or Google Workspace suite.. . . Preferred Qualifications. . . Experience in the restaurant, hospitality, or SaaS technology industry.. . Prior background onboarding customers, delivering software training, or conducting quality assurance audits.. . Hands-on experience with workflow management tools such as Jira, Trello, or Monday.com.. . Familiarity with reporting tools, data analysis, and promotion creation systems.. . Familiarity with OpenTable products and restaurant operational workflows.. . . Benefits. . . Benefits of this role will be discussed during the interview process. . . . Work Environment & Flexibility. . At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.. . Inclusion. . We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.. . If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.. . #LI-MK1 #LI-Remote