We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Product Support Representative at Dropbox. Location Information: . Role Description. . In this role, you will provide exceptional support for . Dropbox Sign and . DocSend. !. We use tools such as Slack, Jira, Zendesk, and Zoom to communicate with our users, work as a team, and partner across the organization to provide real product feedback from our users.. . Responsibilities. . . . Deliver technical support for Dropbox product based issues via email. and occasionally phone. . . . Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a timely and effective manner. . . . Provide customized recommendations and solutions to customers on complex issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores. . . . Communicate customer reported issues internally and triage them to the correct team. . . . Document recurring issues to support product quality programs, product development, and to maintain agent resources. . . . Drive projects that systematically improve customer experience in alignment with CX strategy. . . . Requirements. . . . 2+ years of work experience in a technical support and customer facing role . . . . You have knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft Windows, macOS . . . . You have a proven track record of driving cross-functional projects from ideation to delivery while optimizing existing processes and frameworks. . . . You demonstrate strong communication skills and are able to convey complex technical information in user-friendly ways through effective listening and questioning. . . . You love asking open ended questions to really get to the root of the matter and regularly exercise analytical and critical thinking skills. . . . You’re a team player possessing the willingness to seek feedback, adapt practices and continuously learn and evolve. . . . You excel at working in an ambiguous and changing environment as the business grows and evolves with focus on business outcomes. . . . You have good judgment and the ability to maintain confidentiality of sensitive customer data. . . . You show real passion for our products and for creating extraordinary customer experiences. . . . Preferred Qualifications. . . . Multiple years of experience on a high-volume support team and/or very deep technical knowledge. . . . Direct experience using trend analysis to proactively monitor customer issues and assign severity. . . . Experience owning customer escalations and SEVs from inception to resolution. . . . Experience supporting Enterprise/MidMarket customer segments. . . . Advanced understanding of programming languages. . . . Experience delivering system administration. . . . API Knowle. d. ge. . . . Basic understanding of Dropbox Sign and DocSend products. . . . Durable Skills. . AI fluency means using these tools to . amplify. human judgment, not replace it. We believe people with these skills will thrive as work and technology. . continue to evolve:. . . Awareness:. . U. nderstand . yourself. and others. .. . Judgment:. . E. valuat. e. information and mak. e . decisions in complex situations. .. . Adaptability:. . L. earn, adjust, and stay effective through change. .. . Connection:. . C. ommunicat. e. , collaborat. e. , and build trust. .. . . To learn more about why these skills matter and what the data shows about thriving through change, read this . blog post. . from. our Chief People Officer, Melanie Rosenwasser.. . Compensation. Ireland Pay Range. €40.800. —. €55.200 EUR