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Project Manager - (remote from EU) - Deadline 18/11/26 at AlmavivA de Belgique. Location Information: . REQUIREMENTS: . ● University degree in Computer Science, Information Technology, Engineering or a related discipline.. ● Preferably 5+ years of relevant professional experience. ● Demonstrated experience in assessing and optimising conversational AI, virtual agents or GenAI-based IT service management. solutions, including agent instructions, routing, service selection, follow-up questioning and hand-back behaviour.. ● Strong understanding of IT service catalogue design and optimisation, including service descriptions, categorisation, metadata,. keywords, request forms and service-discovery mechanisms.. ● Experience in performing technical assessments, root-cause analysis and distinguishing between product limitations, defects,. configuration issues, content/data issues and access-control issues. ● Experience with agent configuration, routing, service catalogue interaction, ticket/work-order queries, filters, access controls and. non-catalogue routing.. ● Experience developing or configuring integrations/custom components where standard product functionality does not meet. requirements.. ● Experience preparing configuration specifications, deployment packages and rollback procedures.. ● Strong experience in functional, integration and regression testing, including test evidence and defect resolution.. ● Good knowledge of APIs, REST services, authentication/access control and integration patterns relevant to enterprise ITSM. solutions.. ● Knowledge of ITIL/ITSM practices, change management, release management and production deployment processes.. DESIRABLE: . Banking/financial background with recent experiences.. Level : Senior. Delivery mode: off-site (Europe). only EU Citizens can apply . 6 months initial contract duration