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Technology Manager - Salesforce GuidePoint Security. Location Information: USA. The Technology Manager – Salesforce at GuidePoint Security will work on the cutting edge of Information Technology and Information Security.  This position is for a self-driven technology fanatic who consistently tinkers, tweaks, learns and improves. The ideal candidate thrives in a fast-paced, technology-centric environment, enjoys challenges with new technologies (Cloud and Mobile), streamlines traditional operations, manages multiple initiatives and takes pride in enabling process with technology.. Roles and Responsibilities:. Strategic Development:.  Formulate and articulate a clear vision and strategy for Salesforce, ensuring alignment with corporate initiatives and objectives.. System Oversight:.  Manage the implementation, documentation, customization, and ongoing maintenance of the Salesforce platform to ensure optimal performance and reliability.. Product Roadmap Management:.  Curate and uphold adherence to the product roadmap, maximizing the value and efficiency of platforms.. Technology and Process Innovation:.  Stay abreast of emerging technologies and business processes to guarantee that platforms remain reliable, scalable, and cutting-edge.. Technical Proficiency:. Maintain an in depth understanding of the systems that support the sales and professional service operations.. Team Leadership:.  Direct delivery teams with a focus on maximizing business value, fostering collaboration, and simplifying design processes.. Stakeholder Communication:.  Maintain transparent communication with management and stakeholders regarding progress, expectations, and any arising issues.. Relationship Building:.  Cultivate strong relationships with key stakeholders to enhance collaboration, drive innovation, and ensure effective communication.. Team Motivation and Development:.  Inspire and lead the team, encouraging professional growth and continuous improvement.. Policy Adherence:.  Ensure compliance with IT policies and best practices in design, operation, security, and installation.. Expert Consultation:.  Seek expert advice from peers, partners, and industry experts when necessary.. Team Management:.  Oversee recruitment, development, and retention of the Salesforce team, including vendor management.. Support and Escalation:.  Provide after-hours and escalation support as required.. Additional Responsibilities:.  Perform other tasks as assigned.. Position Requirements:. Communication Skills: . Demonstrate strong client-facing written and verbal communication skills.. Process Optimization: . Experience in documenting, standardizing, and optimizing business processes, with a focus on sales and professional services.. Platform Knowledge: . Proficiency in Salesforce and the other sales and professional services platforms in that ecosystem such as Certinia.. Documentation Skills: . Ability to read, write, and interpret functional documentation and procedure manuals.. Project Management: . Proven experience in project management and system implementation.. Technical Proficiency: . Familiarity with cloud-based solutions and modern user interface (UI) tools and technologies.. Self-Motivation: . Highly self-motivated and directed, with a strong attention to detail.. Application Management: . Knowledge of managing applications in a secure, structured, and growth-oriented environment.. International Experience: . Experience in implementing and leveraging Salesforce internationally is advantageous.. Educational & Professional Credentials. Bachelor’s degree in a relevant discipline or equivalent experience. 7+ years of experience as manager and owner of Salesforce and adjacent technologies setting strategy and roadmap.. 7+ years of experience managing high functioning teams of 5-20 inclusive of internal and external resources.. Salesforce certifications are a plus. 5+ years working with middleware applications to facilitate automation. Previous sales or professional service experience a plus, but not mandatory. Travel & Office Location. Approximately 10% out-of-town travel to regional offices and/or data centers. Work remotely or at the regional office when not traveling