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Client Support Specialist (Healthcare Facilities - B2B) at Clipboard Health. Location Information: EUROPE, Canada, LATAM, South Africa, ASIA. About the Role. Clipboard Health is looking for . highly motivated, customer-focused individuals. to join our team as . B2B Support Specialists (HCF Agents).. This is . not a traditional call center role. —you will be the . frontline account manager. for our . most valuable business clients: healthcare facilities (HCFs). . Your job is to . proactively solve client issues, prevent churn, and ensure a seamless experience. for our customers.. We don’t measure success by . any 1-2 metric scores alone. —we care about . whether you truly solve problems. and help our business customers succeed..  . What You’ll Do. ✅ . Own and resolve customer issues end-to-end. – Act as the primary support contact for healthcare facilities, handling . phone calls and emails with urgency and precision. .. ✅ . Prevent churn & drive retention. – Identify potential issues . before they escalate. and work closely with internal teams to . retain customers. .. ✅ . Engage in real-time problem-solving. – Handle . at least 30 calls and 15 email tickets daily. , ensuring that each customer interaction results in a . real solution, not just a quick fix. .. ✅ . Work independently in a fast-paced environment. – We seek . self-starters. who can . think on their feet. and don’t require micromanagement..  . What We Look For. 🚀 . Customer-Centric Mindset. – You genuinely care about helping customers and take . ownership of their problems. .. 🚀 . Strong Communication Skills. – Clear, professional English . (both spoken and written). is critical for success in this role.. 🚀 . Proactive Problem-Solving. – You don’t just follow scripts—you . think critically. and find . long-term solutions. for customers.. 🚀 . High Accountability. – We value people who . hold themselves to high standards. and consistently . deliver results. ..  . Who Can Apply?. 📌 . Experience Level:. Open to candidates . of all experience levels. —what matters most is . your ability to handle business customers professionally. and solve problems effectively.. 📌 . Education:. No specific degree required—we care about . what you can do, not just what’s on your résumé. ..  . Why Join Clipboard Health?. ✅ . 100% Remote – Always.. Work from anywhere in the world.. ✅ . Fast-Paced Startup Environment.. Join a company that values . curiosity, independence, and growth.. ✅ . A Hiring Process That Rewards Skills, Not Just Experience.. Every applicant gets . a fair shot. —our selection is based on . real-world problem-solving ability. , not just credentials..  . 📌 . Next Steps After Application:. The application form also includes basic . customer support skill-based questions. . Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.. If you pass the initial screening, . you will receive an email with case study instructions. within . 2-3 days. .. Check your spam folder!. If you don’t see the email, make sure it hasn’t been filtered..  . System Requirements. To succeed in this role, you must have:. ✅ A . reliable laptop/desktop. (no Chromebooks or Linux OS).. ✅ . Minimum 20 Mbps wired internet connection. .. ✅ . Wired headset. for clear communication.. ✅ A . quiet, distraction-free workspace. .. ✅ Stable . power and internet connectivity. ..  . Ready to Make an Impact? Apply Now! 🚀. If you're . passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!