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Vice President - Channel Management at Broadvoice. Location Information: USA. POSITION SUMMARY:. Broadvoice is seeking a strategic and dynamic US - Channel Chief / Vice President of Channel to lead and scale our US - Channel program as we accelerate mid-market growth and advance our position as a Customer Experience (CX) leader around our proprietary UCaaS and CCaaS platforms— designed with integrated data, analytics, and AI to deliver smarter, more connected customer experiences.. This role is ideal for a passionate channel advocate who can align cross-functional teams, build strong partner relationships, and design high-impact programs that deliver a best-in-class partner experience and drive growth.. KEY RESPONSIBILITIES:. Lead and evolve Broadvoice’s US - Channel program to accelerate revenue growth, expand market share, and strengthen our CX leadership in the mid-market. Develop and execute scalable channel strategies, programs, and processes that drive partner success and long-term loyalty. Champion the channel internally collaborating across product, marketing, operations, and executive teams to align priorities and remove friction. Act as the external face of Broadvoice’s US - partner ecosystem—evangelizing our story, solutions, and CX vision to partners, influencers, and industry stakeholders. Build and lead a high-performing channel team grounded in accountability, collaboration, and continuous improvement. Leverage data and partner insights to optimize enablement, engagement, and satisfaction across the partner lifecycle. Define and report on key KPIs related to channel growth, performance, and partner experience; provide regular insights to executive leadership. Stay ahead of market dynamics and CX innovation in UCaaS and CCaaS to ensure Broadvoice’s channel strategy remains competitive and differentiated. Coordinate with your Broadvoice international peers on sales and partner industry trends. QUALIFICATIONS:. Proven experience in a senior-level . Channel Sales, Partner Management, or Alliances. role—ideally in . CCaaS, UCaaS, or SaaS. environments. A strong track record of building successful partner programs, scaling growth, and improving operational efficiency. Exceptional leadership and communication skills with the ability to align internal stakeholders and inspire partner ecosystems. Deep understanding of CX trends, partner enablement, and mid-market dynamics. Ability to think both strategically and tactically, designing big-picture vision and translating it into repeatable processes. Comfortable presenting to executive audiences, partner communities, and industry events. Experience with channel technologies, CRM, and partner portals. Willingness to travel as needed to support strategic relationships and key initiatives. WHY JOIN BROADVOICE:. At Broadvoice, we’re not just building communication tools—we’re creating the future of connection. As we grow, we’re looking for passionate leaders who want to make an impact, champion customer-first thinking, and help our partners thrive.. You’ll join a culture that celebrates bold ideas, values transparency, and empowers you to own your outcomes. Help us bring our story to life and lead the charge in transforming Broadvoice into a CX powerhouse in the channel.. Broadvoice is an Equal Opportunity Employer.. We are committed to building a diverse, inclusive, and authentic workplace. Reasonable accommodations will be made as needed for individuals with disabilities.