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Solutions Consultant - Docketwise at AffiniPay. Location Information: . The . Solution Consultant, Docketwise. serves as an industry and technical advisor in the pre-sales process.. . The Solutions Consultant will partner with the sales team to understand the needs of Affinipay’s customers, strategize on how to navigate our sales cycles, provide compelling value-based demonstrations, support sales reps in managing free trials, and ultimately close business. This role combines a deep understanding of the legal industry with strong technical and communication skills to help prospects understand how AffiniPay services can best meet their needs.. What You'll Do. Partner with the Sales Team to articulate the overall AffiniPay value proposition, vision and strategy to our prospective and current customers. Technically close complex opportunities through advanced competitive knowledge, technical skill, industry knowledge and credibility. Uniquely understand our customer’s problems and pain points with the ability to demonstrate and communicate the unique value our technical solutions offer primarily in English, but also Spanish if applicable. Utilize industry knowledge and experience to craft custom demonstrations and value propositions by practice area, segment and persona. Own product engagement with customers during the trial phase. Communicate AffiniPay’s value based on activities and work with customers on any identified issues or concerns to successful conclusion. Act as a central point of contact for the sales team about product, product requirements in the legal space and business fit for our prospective customer. Deliver product and technical demonstrations / presentations to potential clients. Maintain accurate notes and feedback in CRM regarding customer input both wins and losses. Proactively engage and communicate with customers and software business/technical teams regarding product feedback, industry trends and competitive landscape. Train sales team on demo techniques, providing guidelines, scripts and other resources to assist in the advancement of demo skills of the entire sales team. Other duties as assigned. About You. 2+ years of experience in a customer facing role at a software company. 2+ years of experience in the legal industry such as a paralegal, office administrator, legal clerk or other role. Previous experience using Docketwise preferred. Ability to clearly communicate technical information. Ability to autonomously manage ambiguous situations. Bilingual in Spanish/English is not required, but greatly preferred. Strong interest in learning new and challenging platforms. Technical skills combined with significant social prowess. Genuine passion for customer service and an ability to troubleshoot  in an unknown product ecosystem. Ability to identify and learn new technology and skills without explicit guidance. Capable of owning difficult situations all the way through to completion. Willingness to develop technical skills outside of normal working hours