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Site Reliability Engineer at Roadie. Location Information: USA. Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. . With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. . Roadie is seeking a . Site Reliability Engineer. to join our growing Technical Operations Team. We're looking for someone with a solid understanding of site reliability practices and hands-on experience working with production Kubernetes environments. The ideal candidate is a skilled problem solver with intimate knowledge of site reliability practices, standard Dev Ops principles, AWS, scripting languages and Kubernetes.. What You'll Do. Support the reliability, scalability, and performance of our platform through hands-on work with our infrastructure and deployment pipelines. Assist in maintaining and operating Kubernetes clusters (EKS), as well as other systems including Elasticsearch, MSK, RDS, and Redis. Contribute to the deployment, tuning, and upkeep of observability tools like Prometheus, Loki, Grafana, OpenTelemetry, and New Relic. Partner with more senior engineers to identify and remediate system bottlenecks and improve resource utilization. Participate in the monitoring and tracking of service level indicators (SLIs) and service level objectives (SLOs). Write scripts and build automation to streamline operations and reduce manual work. Help troubleshoot production and non-production issues as part of the incident response process. Participate in an on-call rotation . Technology We're Using Now. Python, Ruby on Rails, Golang. React/Redux, Objective-C and Swift, Android. Postgres, Redshift, Redis, Kafka. AWS/GCP. Docker/Kubernetes. OpenTelemetry/Prometheus/Thanos/Loki/Grafana/New Relic/Sentry. Git/CircleCI. ArgoCD. What You Bring. 3+ Years in various SRE roles. 3+ Years in various DevOPS/System Engineering roles. 3+ Years of experience building and managing production Kubernetes infrastructure. 3+ Years experience with popular scripting languages (Python, Ruby, Bash, etc.). Experience with Infrastructure as code such as Terraform or Crossplane. Experience with CI/CD Development tools (CircleCI, etc.). Experience with GitOPS Tools (ArgoCD). Experience using a broad range of AWS technologies (RDS, ElasticSearch, VPC, EKS, S3, CloudFront, MSK, Elasticache, CloudWatch, etc.). Experience developing and maintaining YAML templating systems (Helm charts, Kustomize, etc). Must be able to work independently, be self-motivated and handle multiple priorities. Comfortable working in a fast-paced agile environment. Finally, a willingness to admit what you don’t know, and learn what you need to learn quickly.. Why Roadie? . Competitive compensation packages . 100% covered health insurance premiums for yourself. 401k with company match. Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) . Flexible work schedule with unlimited PTO . Monthly 3-day weekends. Monthly WFH stipend . Paid sabbatical leave- tenured team members are given time to rest, relax, and explore. The technology you need to get the job done