In many ways, virtual teams are an ongoing experiment, as they have only been fully embraced by companies in the past decade or so.

Remote working has showed healthy growth with an 80% increase in telecommunicating employees from 2005 to 2012. But what does it take to manage a successful remote team?

Since Help Scout currently operates on both ends of the spectrum, with in-office employees and a large remote team, we wanted to share some of our favorite ideas and best practices on making the most of remote work.